ISO 9001 Standard / ISO 9001 Standards – ISO 9000 Standard / ISO 9000 Standards Certification & Implementation

The International Organization for Standardization (ISO) is a managing body that was founded to provide quality and environmental management systems to industries across the world. The ISO 14001 and ISO 9001 standards are accreditations that are issued to organizations that meet or exceed the criteria set by the ISO. The certifications, which differ in criteria, have been proven to increase profitability and commercial status for the holding parties.

Some of the core differences between ISO 14001 and ISO 9001 stem from the criteria covered by each standard. As a quality management certification, ISO 9001 is awarded based on set standards being met in key areas. These areas include quality management systems, management responsibility, resource management, and how quality performance is measured, analyzed, and improved.

The standard ISO 14001 is an environmental management certification that is designed to assist organizations as they develop in-house environmental management systems. This standard is based on a model of continual improvement, which differentiates it from the fixed criteria that must be met to be awarded ISO 9001 accreditation. For an organization to achieve the certification, it must develop an ISO 14001-compliant environmental management system through a process of planning objectives, implementing processes, measuring and monitoring the processes, and improving the system based on the results of the monitoring stage.

As a part of ISO 14001 accreditation, a continual improvement process (CIP) is required. This CIP is based on expanding the environmental management system across all sectors of the business, using the system to enrich other processes and improving over time by continual monitoring. Many organizations seek to be awarded both ISO 14001 and ISO 9001 certification as it demonstrates a high overall standard of quality and environmental management structures.

The scope of each standard is what defines the differences between ISO 14001 and ISO 9001. The routes to accreditation and methods of maintaining the systems once certification has been achieved are similar across both standards. Both ISO 14001 and ISO 9001 standards can be applied for once a compliant management system has been implemented following the ISOguidelines. An intensive external audit will be required for either standard with an additional internal audit required for ISO 9001.

Both ISO 14001 and ISO 9001 are measures of the processes used by an organization, not the end product. This means that a company that holds ISO 9001 accreditation can still produce a poor end product providing the correct paperwork is in place and the quality is consistent. Similarly, ISO 14001 certification simply means that there is a system in place to meet that organization’s specific environmental targets.

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It’s always a good time to line up for a session with an ISO 14001 consultant. For most companies, this is really a good way of looking better. In reality though, certification can do so much more than polish company image. It is also the best way to make sure that a company has such strong values that its systems are structured in such a way as to limit negative environmental impact.

For a lot of businesses, general objectives revolve mainly around making more profits. These days though, it is hardly feasible or wise to maintain only this single-minded drive. Nearly every business, regardless of type or size can have an impact on the environment. Whatever you do can either worsen environmental degradation or help in preservation. It is now therefore, every business owner’s responsibility to strike a balance between making profits and promoting environmental responsibility. This is where becoming ISO 14001 certified becomes important.

To be exact, certification is a form of acknowledgement. Certified companies are recognized as holders and users of comprehensive environment management systems. What the 14001 standards really seek to provide are generic standards. This can’t be helped. Specific points are difficult to come up with since businesses aren’t all the same. This isn’t exactly a negative aspect though. After all, there are many general terms and standards that are applicable and even necessary to companies that belong to different sectors.

Certification is beneficial in a number of ways. First of all, a company that passes ISO 14001 certification comes out as automatically compliant with legal requirements. What partly keeps you in business other than customer satisfaction is compliance with government standards.

Legal compliance or going beyond this is advantageous in other ways. It is for example a good business image boost. With certification under your belt, you are able to build a great reputation for yourself, your company and your brand. This can then lead to attracting more customers and getting more sales conversions.

Naturally though, the top benefit of all is achieving control over how your processes affect the environment. By helping preserve the environment, you get the extra perks of power and cost conservation, thereby reducing your operational expenses.

An ISO 14001 certified system is important because it is what gives structure to your processes. With a solid structure on your side, you can be certain that your bid to make more profits and your commitment to preserving the environment are both on the same playing field.

Companies can perform self audits to prepare for the process of certification. Some business owners however immediately hire consultants to help with the preparations. Consultants do charge high fees but great service providers can actually help you save more in the long run. Specialists typically assess the system already in place, recommend changes for improvement and provide suggestions for staff training and documentation. It’s generally a good idea to tap expert help if you are a bit lost on where to begin. If you aren’t even yet compliant with mandatory requirements, getting help is a must.

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ISO 14001:2004, element 4.4.5, instructs an organization to control documents required by the EMS and the standard. While some companies often try to justify not controlled forms, let’s find out if forms are the same as “documents” and if they also should be controlled.

Organizations use forms and tables within their environmental, quality, H&S and other management systems. Often, instead of preparing a traditional instruction or a procedure with all the sections, such as scope, purpose and process description, a simple form can provide this information. Frequently registrars issue companies non-conformities for their not controlled forms of their EMS.

Repeatedly I discuss this issue with my clients. Regularly I hear the same answer “Why do I need control a form?” Honestly, I do not understand this! Why should a form be treated differently from any other document? How would one know that we need a form if it is not referenced in our ISO 14001 management system? If forms are not managed by your documentation system, and you decide to modify them, how can you be confident that you make changes to the latest revision? Anyway, what is a form? A short review will help answering this question. If we have a list of directions telling us to:

1 – prepare 2-column table

2 – note your organization’s name in the first column

3 – put your business’s URL into the 2-nd column

There is no doubt; most of us would call this three-line direction a procedure or an instruction. So, if this is an instruction, it shall be controlled per ISO 14001 Standard.

Now, what if we were given a two-column table where the first column was titled “You enterprise name” and the second column “Internet address”. We were asked to complete the form. Easy to imagine, we would enter our company’s name and our URL in the table. It means that we interpreted this table as an “instruction”. If it walks like duck it is a duck! OK, most like a duck

This example demonstrate that our first three-line instruction in English (that obviously needs to be controlled), serves the same function, producing the same result, as our form. Therefore, the form as an instruction and “shall” be controlled as well.

I suspect that the confusion regarding forms used in ISO 14001 environmental management systems is based on the fact that forms serve two purposes. Blank forms are brief instructions written in tabular language. The same form, after being completed, becomes a record. Since records are not required to have a number, I presume this transposes on the source document – our blank table. Let’s remember this and treat our blank forms as instructions letting the documentation control process govern them. There are a couple of easy tests you may take when you are tempted to use a form that has not been identified:

- If you created a form for ISO 14001:2004 EMS and found it was changed, would you like to know who did it and why?

- If you revised one of your ISO 14001 forms, would you like your users use the latest revision?

- If you are in Brazil on a business trip, would you like other employees to know where to find your form in your EMS?

If you answered, “yes” at least once, your form is a definite candidate for being a part of your formal ISO 14001 documentation management system.

ISO 14001 certification is primarily concerned with the approach of Environmental Management System. Keeping in mind the growing worldwide concerns regarding the living environment, we have come up with expertise in providing certification services.Certification to the internationally recognised EMS standard, ISO 14001 from an accredited and reputable provider is becoming a preferred choice for organisations looking to demonstrate their environmental credentials.

What is ISO 14001?

ISO 14001 is the internationally recognised standard for the environmental management of businesses. It prescribes controls for those activities that have an effect on the environment. These include the use of natural resources, handling and treatment of waste and energy consumption.

Implementing an Environmental Management System is a systematic way to discover and control the effects your company has on the environment. Cost savings can be made through improved efficiency and productivity. These are achieved by detecting ways to minimise waste and dispose of it more effectively and by learning how to use energy more efficiently. It verifies compliance with current legislation and makes insurance cover more accessible.

Advantages of ISO 14001 certification:

* Environmental legal liability.
* Improved corporate image; strategic investment; improved regulatory relations.
* Improving the quality of the environment.
* Assuring commitment to manage and improve environment
* Reducing incidents that may be detrimental to working in the long run and causing liability
* Conserve natural resources and energy and help in getting the required legal consent
* Sharing environmental solutions and improving industry and government relationship
* Evaluates system performance through management review and correct management system deficiencies.

The ISO 14001 certification provided by OSS, offers quality control system defines the organisation, responsibilities, objectives and procedures used to assure quality and reliability of products and services. The policies of the ISO 9001:2008 quality control program should be implemented and maintained at all levels of the business operation and be accessible to all employees.

The ISO 14000 standardization series establishes standards, guidelines, and policies governing correct environmental management by certified organizations. ISO 14001 is, thus far, the most recognized of the ISO 14000 series, as well as the sole ISO standard that can be certified. In an era of environmental consciousness, this certification is crucial for a business or corporate entity to remain competitive in not only a national market, but the international market.

Wide acceptance- ISO certification is recognised in more than 120 countries and is the logical choice for any organisation involved in international business or committed to quality.

The certification process is undertaken by a third party uninvolved in any way with the organization seeking certification. A sizable number of certification organizations, known as auditors, will provide materials, mentoring, and monitoring to ensure that organizations recognize and comply with the various management guidelines. Once the standards have been met, the auditing organization will certify the applicant organization as ISO 14001-compliant.

OSS is considered as a professional organisation which holds some of the highly qualified individuals in the pool, serving for a wide range of areas by providing customer preferred and efficient certification services. The company toils for rendering a complete suite of consulting services and training in the field of Quality Management and Environmental Management to the organisation across all the industries verticals for building a progressing and profitable organisation by creating competitive advantage in the market.

The downturn affected everything, not least sustainability. As a result, organizations are now revisiting what it means to be sustainable and embracing the business benefits.The global recession had many impacts, one of which was that sustainability slipped way down the news agenda. As illustration, in the thick of the downturn last year, the BBC’s environment correspondent Richard Black despairingly noted in his blog that 4,000 journalists had attended the UN World Summit in 2005, while in 2009: “hardly a news reporter came” to the UN Commission on Sustainable Development’s (CSD) annual meeting, “and hardly a news report emerged. “He added: “In one sense, this is incredible. The CSD’s agenda is humanity’s future; so in the minds of news editors the world over, this is not a story?” 1This begs the question, is sustainability no longer ‘a story’ for businesses, when the priority has become pulling out of the downturn?In fact there is evidence to show that, on the contrary, sustainability is seen as an antidote to the downturn by leading businesses; and that organizations are using “green” and “socially responsible” activities as levers for economic recovery.

Adopting sustainability is also almost invariably a way to embrace the innovation and new technology which leads to market advantage.

It acts as a catalyst for businesses and organizations to seek out the better materials, the better suppliers, the better product designs, the better waste management strategies, the better processes and the better labour and societal relationships – all of which bring competitive advantage.

In turn this lets the organization tell a better story about itself which confers reputational benefits. Superior supply chain partners are easier to find, ethical investment fund managers and venture capitalists are more likely to invest because they see you have a future, consumers and employees are more likely to remain loyal – and new ones are easier to attract.

So sustainability develops brand value, even as it embeds responsiveness to customer preference and growing consumer awareness of the issues. And as this awareness grows across the board – from the carbon cost of products to the human cost of cheap labour – consumers will likely continue to drive the growth of the sustainability market to the benefit of those businesses who get involved.

Finally where sustainability was once a feel good factor, it is rapidly becoming a legal requirement in many areas, from waste disposal to air quality, from carbon emissions to corporate accountability and transparency, with new legislation constantly emerging. By embracing sustainability, organizations will be anticipating or mitigating the impact of the growing body of sustainability legislation.

But enough about theory, what about practice? In the real world, how does sustainability benefit organizations using standards and working with BSI?

In BSI’s experience and at its most basic, sustainability undoubtedly saves money. Aside from the savings made by being compliant with legislation, behaving sustainably calls for organizations to review their environmental impacts. This leads to the measurement and then the reduction of the amount of materials and energy they consume and the amount of waste they generate and pay to put in landfill – all of which ultimately reduces cost.

Moreover standards, by their very nature, embed systematic and thorough processes which ensure opportunities aren’t missed and that improvements are continuous.

Consequently, when LG Electronics India Ltd (part of the global consumer electronics manufacturer LG Electronics) implemented the energy management standard EN 16001 it found savings on its energy bill approaching 22 per cent, in spite of a 32 per cent increase in productivity and in addition to the energy savings it had already made.

Other early adopters of EN 16001 include Morgan Lovell, a leading office interior design and fit out specialist in the UK, which saved head office electricity costs of 30 per cent; and Camil Farr, a global manufacturer of air filtration equipment which reduced gas costs by 35 per cent, electricity by 22 per cent and diesel by 19 per cent.

Similarly, when First Group, a leading transport operator in the UK and North America was certified to the environmental management system ISO 14001, it reduced its energy costs by 31 per cent; it saved £240k through energy reduction initiatives in 2008 alone and in the same year saved £70k through waste minimization.

Sun Life Direct, which handles direct marketing campaigns for 90 per cent of the AXA insurance group adopted PAS 2020 for environmentally responsible direct mailing, and saved £150k per annum on mailing costs by reducing mailing volumes and being able to benefit from Royal Mail’s Responsible Mail scheme in the UK.

Nimlok, a market leading exhibition and display company adopted ISO 14001 and found the certification process to be cost neutral from year one, due to the significant cost savings made on power, materials and waste disposal. Additionally the introduction of recycling and reconfigurable exhibits now saves 95 per cent of materials.

When Earls Court and Olympia, the UK’s premiere exhibition and conference venue providers, adopted BS 8901 for sustainable event management, it reduced waste to landfill by more than 50 per cent and realized significant energy savings from switching to low energy lights and switching them off along with stand power 30 minutes after exhibitions closed for the day.

And cost is just as much a concern in the public sector. When Cambridge City Council adopted ISO 14001, it found a significant reduction in landfill costs from improved recycling and a reduction in fuel use. When Norfolk County Council’s Planning and Transportation Department implemented ISO 14001, it redirected more than half its construction waste from the highways programme away from landfill and into reuse. This resulted in a saving of nearly £1m.

As well as cost savings, organizations which implement sustainability standards see other less-easily quantified benefits. Most cite the advantages of recognition as a sustainable company in their sector. This leads to visibility, enhanced reputation and wider opportunities to do business. In some cases organizations have challenged the culture of their sector and become market leaders for sustainability.

Other organizations are simply reassured that they are and will remain compliant, risk is well managed, and they are in a good position to absorb new legislative requirements.

Universally, organizations find that their staff has a heightened awareness of their environmental and social impacts: how energy and materials are used and consumed and how products and services are produced. This spills into local communities and into the supply chain. It leads to process improvements and efficiencies and perhaps most tangibly of all, it produces people who are motivated by the knowledge of ‘doing the right thing’.

Businesses that signed up to sustainability management should have come through the downturn stronger than those that ignored it and their strategies – showing long-term thinking – will also work just as well in the recovery. Driving sustainability helps companies cut unnecessary costs while simultaneously reducing their impact on the environment. This translates into a stronger reputation, and that feeds right back into the business when it reaches out to new recruits. For businesses it represents hard benefits across the board, and for people it makes working even more rewarding, knowing the positive impact they are having on the environment and society.

International ISO standards facilitate trade, spread knowledge, and share technological advances and good management practices.Published under the designation of International Standards, ISO standards represent an international consensus on the state of the art in the technology or good practice concerned.ISO has a multi-faceted approach to meeting the needs of all stakeholders from business, industry, governmental authorities and nongovernmental organizations, as well as consumers, in the field of the environment. ISO has developed:1. Standards that help organizations to take a proactive approach to managing environmental issues: the ISO 14000 family of environmental management standards which can be implemented in any type of organization in either public or private sectors – from companies to administrations to public utilities.2. ISO is helping to meet the challenges of climate change with standards for greenhouse gas accounting, verification and emissions trading, and for measuring the carbon footprint of products.3. ISO develops normative documents to facilitate the fusion of business and environmental goals by encouraging the inclusion of environmental aspects in product design.4. ISO offers a wide-ranging portfolio of standards for sampling and test methods to deal with specific environmental challenges. It has developed some 570 International Standards for the monitoring of such aspects as the quality of air, water and the soil, as well as noise, radiation, and for controlling the transport of dangerous goods. They also serve in a number of countries as the technical basis for environmental regulations.Organizations around the world, as well as their stakeholders, are becoming increasingly aware of the need for environmental management, socially responsible behavior, and sustainable growth and development.Accordingly, as the proactive management of environmental aspects converges with enterprise risk management, corporate governance, and sound operational and financial practices and performance, International Standards are becoming increasingly important for organizations to work towards common and comparable environmental management practices to support the sustainability of their organizations, products, and services.Furthermore, governments and regulatory bodies are increasingly looking to ISO standards to provide a framework to ensure alignment and consistency both nationally and internationally.ISO International Standards and related normative documents provide consumers, regulators and organizations in both public and private sectors with environmental tools with the following characteristics:- Technically credible as ISO standards represent the sum of knowledge of a broad pool of international expertise and stakeholders- Fulfill stakeholder needs as the ISO standards development process is based on international input and consensus- Facilitate the development of uniform requirements as the ISO standards development process is built on participation by its national member institutes from all regions of the world- Promote efficiencies when the same standards are implemented across markets, sectors, and/or jurisdictions- Support regulatory compliance when the standards are used to meet market and regulatory needs- Enhance investor confidence because the standards can be used for conformity assessment such as by audit, inspection or certification. This enhances confidence in products, services and systems that can be demonstrated to conform to ISO standards and provides practical support for regulation.ISO standards developed for Environmental Management covers the following areas:• Environmental management systems• Environmental auditing and related environmental investigations• Environmental performance evaluation• Environmental labelling• Life cycle assessment• Environmental communication• Environmental aspects of product design and development• Environmental aspects in product standards• Terms and definitions• Greenhouse gas management and related activities• Measuring the carbon footprint of products.The ISO 14000 family of standards reflects international consensus on good environmental and business practice that can be applied by organizations all over the world in their specific context. The ISO family of standards includes:- ISO 14001 is the world’s most recognized framework for environmental management systems (EMS) -that helps organizations to manage better the impact of their activities on the environment and to demonstrate sound environmental management. ISO 14001 has been adopted as a national standard by more than half of the 160 national members of ISO and its use is encouraged by governments around the world.- ISO 14004, which complements ISO 14001 by providing additional guidance and useful explanations.- Environmental audits are important tools for assessing whether an EMS is properly implemented and maintained. The auditing standard, ISO 19011, is equally useful for EMS and quality management system audits. It provides guidance on principles of auditing, managing audit programmes, the conduct of audits and on the competence of auditors.- ISO 14031 provides guidance on how an organization can evaluate its environmental performance. The standard also addresses the selection of suitable performance indicators, so that performance can be assessed against criteria set by management. This information can be used as a basis for internal and external reporting on environmental performance.- The ISO 14020 series of standards addresses a range of different approaches to environmental labels and declarations, including eco-labels (seals of approval), self-declared environmental claims, and quantified environmental information about products and services.- ISO 14001 addresses not only the environmental aspects of an organization’s processes, but also those of its products and services. Therefore ISO has developed additional tools to assist in addressing such aspects. Life-cycle assessment (LCA) is a tool for identifying and evaluating the environmental aspects of products and services from the “cradle to the grave”: from the extraction of resource inputs to the eventual disposal of the product or its waste. The ISO 14040 standards give guidelines on the principles and conduct of LCA studies that provide an organization with information on how to reduce the overall environmental impact of its products and services.- ISO 14064 part 1, 2 and 3 are international greenhouse gas (GHG) accounting and verification standards which provide a set of clear and verifiable requirements to support organizations and proponents of GHG emission reduction projects.- ISO 14065 complements ISO 14064 by specifying requirements to accredit or recognize organizational bodies that undertake GHG validation or verification using ISO 14064 or other relevant standards or specifications.- ISO 14063 addresses environmental communication guidelines and examples, helps companies to make the important link to external stakeholders.

An environmental policy should reflect the vision, intentions, philosophy, values, and beliefs of the organization with respect to the environment. Top management should put a great deal of thought and imagination into developing and crafting the policy, since it will become the code of conduct by which the organization lives and operates. The policy should be practical and inspirational, providing a framework and a compass for business and technical decisions and actions, and at the same time motivate and encourage all personnel in the organization to achieve excellence in environmental performance.

The ISO 14001 Standard specifies several requirements for the development, content, intent, and implementation of an environmental policy:

1. Top management is responsible and accountable for defining the organization’s environmental policy. They must, as a minimum, carefully review, approve, and commit to abiding by an environmental policy that has been developed for their consideration.

2. The policy must completely cover the organization’s (i.e., facility’s) range of operations, including where appropriate, raw material acquisition, transportation, packaging, and shipping of product,as well as all on-site operations that may impact the environment.

3. The policy must contain three core commitments that are ISO 14001 absolute requirements:

(i) A commitment to continual improvement of the EMS and environmental performance.
(ii) A commitment to the prevention of pollution (i.e., this means taking all reasonable steps to eliminate, or at least minimize, pollution).
(iii) A commitment to comply with relevant environmental legislation and regulations, and with other requirements to which the organization subscribes. This means the organization commits to meet local, regional, and national legislated environmental standards.

4. The policy must give direction and a framework for progress through new environmental objectives and targets that will be set during the course of implementing and maintaining the EMS.

5. The policy must be documented, and it must be implemented through the day-to-day functioning of the EMS.

6. The policy must be maintained, meaning kept up to date and relevant to current operations and conditions.

7. The policy must be communicated to all employees. This implies active, intentional efforts by the organization, led by top management, to ensure all employees know about, understand, and apply the principles, ideas, and commitments in the policy.

8. The policy must be made available to the public, i.e., it must be accessible to all members of the public who wish to see it.

In addition to the essential requirements for an environmental policy, other considerations that may be incorporated into the policy include:

Principles of sustainable development, resource renewal, and preservation • of biological diversity

A commitment to use the most effective pollution abatement technology and • equipment, consistent with economic viability of the business (i.e., BEAT – Best Economically Achievable Technology)

Use of environmental performance indicators to quantitatively monitor • progress

Life cycle thinking – consideration of ‘cradle to grave’ impacts of a • product, which would require the organization to assess cumulative environmental impacts from all stages, from design of the product; acquisition of raw materials; processing to finished product; packaging; shipment; end-use; and ultimate re-use, recycle, or disposal.

For all components of this element of the Standard to be brought to fruition, it is essential that there is clear allocation of responsibilities for developing, approving, communicating, disseminating, implementing, maintaining, and when necessary, revising the environmental policy.

Although environmental policy is the first element of ISO 14001, it may be prudent for an organization to defer finalization of the wording of their policy until work has been done to identify the scope of environmental impacts from the operation, and other planning and preliminary preparation for the EMS has been done. This will help to ensure the policy is authentic and appropriate for the organization’s purpose.

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Around the world people and their governments are concerned about climate change and global warming.  During 2009 there is a series of international meetings preparing for the next climate change agreement to be hammered out in Copenhagen in 2010.   This will be a very critical meeting because the planet is fast approaching a “tipping point” when it will be too late to pull back from very serious climate change.

So what does this mean to business and particularly small business?  Small business is the backbone of economies around the world and cumulatively is responsible for an enormous amount of carbon emissions even when they are small and “just office or home based”.  In fact office based business is responsible for 30% of greenhouse gas emissions.  This is far more than transport which is the most obvious target for concern.

When a small business systematically addresses all its activities and looks at the carbon and other environmental impacts of each, the business can remove a large amount of waste and preventing waste is what also saves money.  If you can reduce your electrical waste by 20% you will reduce both your greenhouse emissions and your power bill by that same 20%.  And electrical consumption is just area that can be looked at.

If this is to work effectively the business will need to work with all employees to change the culture and raise awareness of green issues.  Commencing some green training for all personnel helps them to understand and accept the reasons for the changes and know what is expected of them.

Many people feel that they want to go beyond carbon emissions because they realise that there is more to the environment than just emissions.  In this case the business may want to take their planning a step further and implement and environmental management system.  This works even better when an effective feedback loop is included so that when mistakes of any kind are made, the business looks at the root cause or real reason that they were able to happen then remove that cause.

Many businesses take their environmental management system a step further and have it independently audited to ISO 14001 which is the international standard for environmental management. It is important to keep the system simple and low in paper because otherwise it is unlikely to work effectively in the long term.

A simple and effective environmental management system can save a small business for more than the cost of implementing and maintaining it and it also saves time and money.  Reducing your carbon footprint saves money but a full management system saves even more and achieves an internationally recognised green certification, ISO 14001.

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