Tag: quality management

21
Feb/11

Quality Management System To Improve Business Performance

by everise under ISO Quality Management System
The intent of the Quality Management Standard is to encourage the adoption of the process approach to manage an organisation.
A process is any activity or set of activities that uses resources to transform inputs to outputs.  For organisations to function effectively, they have to identify and manage numerous interrelated and interacting processes.  The “Process Approach” is the systematic identification and management of the processes employed within an organisation and particularly the interactions between such processes.
In order to lead and operate an organisation successfully, it is necessary to manage in a systematic and transparent manner.  Success can result from implementing and maintaining a management system that is designed to continually improve performance while addressing the needs of all interested parties.
Eight quality management principles that can be used by management in order to lead the organisation towards improved performance are outlined below:
Customer focus
Organisations depend on their customers and therefore should understand current and future customer needs, meet customer requirements and strive to exceed customer expectations.
Leadership
Leaders establish the purpose and direction of the organisation.  They should create and maintain the internal environment in which people can become fully involved in achieving the organisation’s objectives.
Involvement of people
People at all levels are the essence of an organisation and their full involvement enables their abilities to be used for the benefit of the organisation.
Process approach
A desired result is achieved more efficiently when activities and related resources are managed as a process.
System approach to management
An organisation’s effectiveness and efficiency in achieving its objectives is attributed to the identifying, understanding and managing interrelated processes.
Continual improvement
Continual improvement of the organisation’s overall performance should be a permanent objective of the organisation.
Factual approach to decision making
Effective decisions are based on the analysis of data and information.
Mutually beneficial supplier relationships
An organisation and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.
These eight quality management principles form the basis for the quality management system standards within the ISO 9000 family.
More information on Quality Management, please go to http://www.iso9001store.com
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9
Mar/10

Understanding Quality Management

by everise under ISO Quality Management System
Quality Management may be defined as the process through which organizations apply statistical process control mechanisms in order to improve the quality and standards of goods and services that are manufactured. Closely related to Quality Management is tqm, also known as total quality management. This is basically a management strategy that is applied in businesses in order to create awareness of high quality in most organizational processes. Quality Management features three main components including quality assurance, quality improvement and quality control. Quality management is focused not only on the quality of products and services but also on continuous improvement of quality standards.

Most methods that are now being used for Quality Management, quality system and quality manufacturing system take into consideration the need for high quality as an essential attribute in services and products that are manufactured by companies and organizations. Quality Management usually involves the successful improvement of quality of services and products. This is usually done through quality training processes where one can also acquire lessons on quality process and process management. One tool that is used for ensuring auditing quality in Quality Management is the MasterControlQAAD™ software. Besides using tools to carry out Quality Management successfully, one can also consider applying project management. This will help ensure continuous quality improvement.

The other way through which organizations can improve quality of process and service output is by using six sigma. This is basically a business management strategy that helps identify and remove defects and variations in the manufacturing process. It also helps guarantee Quality Management. It works by using a set of high quality business management and overall management methods to ensure quality and guarantee Quality Management. Most products and services to which Quality Management is applied are certified with iso certificates. Some of the iso certificates that guarantee that a product or service has undertaken Quality Management, change management and process improvement is iso 9001.

iso 9001 and iso 14001:2004 set down specific guidelines for environmental management systems and Quality Management. Other guidelines can be found in other generic process management philosophies such as the lean management that follows iso 9000 quality improvement standards aimed at guaranteeing total quality to its quality systems. The other mode through which organizations guarantee Quality Management is by use of a quality plan that meets iso 14000 and iso 14001 iso certification requirements. The other iso certification that guarantees product quality in Quality Management include iso 9001 2000.

In order to meet supplier quality in Quality Management systems, there are several iso training sessions that are offered. These meet iso standards. An organization that is in need of Quality Management for its products and services may also consider using a quality manual for its day to day Quality Management plans. Such a manual will usually have guidelines for iso quality. However, when applying the guidelines in the manual, regard must be had to quality audit measures aimed at guaranteeing Quality Management for the organization. Quality Management also involves knowledge of as9100 and iso 13485 that are commonly applicable in supplier management.

Quality Management programs that are iso certified help offer quality policy to existing iso 9001 certifications and quality management system that meet iso 9000 and ts16949 requirements. Quality companies that are aimed at ensuring Quality Management for the products and services that they manufacture also use quality management software that guarantees managing quality. In order to enhance Quality Management, the software guarantees quality procedures through its high rate of functionality. Besides such software, an organization can adopt quality assurance training and also offer quality consulting to its members in order to guarantee Quality Management to its products and services.

There are also several quality project management plans, which meet iso standards such as iso 9002 that are available today. Such plans are usually developed with a view to developing flexible, affordable and scalable management solutions to companies that seek to uphold Quality Management for their products and services. Such plans feature quality management systems that offer quality control management and quality assurance management through quality a management plan. Other quality objectives that can be obtained through iso 9001 training thus meeting iso 9000 certification use project management skills to improve Quality Management for the manufactured products and services.

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9
Mar/10

Quality management & quality assurance (ISO 9000), Quality management and quality assurance

by everise under ISO Quality Management System
ISO 9000 is primarily concerned with quality management. The definition of “quality” in ISO 9000 refers to all those features of a product or a service which are required by the customer. Quality management means what the organization does to ensure that its products conform to the customer’s requirements.

ISO Guide 34:1996 Quality system guidelines for the production of reference materials

ISO 8402:1994 Quality management and quality assurance — Vocabulary

ISO 9000-1:1994 Quality management and quality assurance standards — Part 1: Guidelines for selection and use

ISO 9000-2:1997 Quality management and quality assurance standards — Part 2: Generic guidelines for the application of ISO 9001, ISO 9002 and ISO 9003

ISO 9000-3:1997 Quality management and quality assurance standards — Part 3: Guidelines for the application of ISO 9001:1994 to the development, supply, installation and maintenance of computer software

ISO 9000-4:1993 Quality management and quality assurance standards — Part 4: Guide to dependability program management

ISO 9001:1994 Quality systems — Model for quality assurance in design, development, production, installation and servicing

ISO 9002:1994 Quality systems — Model for quality assurance in production, installation and servicing

ISO 9003:1994 Quality systems — Model for quality assurance in final inspection and test

ISO 9004-1:1994 Quality management and quality system elements — Part 1: Guidelines

ISO 9004-2:1991 Quality management and quality system elements — Part 2: Guidelines for services

ISO 9004-3:1993 Quality management and quality system elements — Part 3: Guidelines for processed materials

ISO 9004-4:1993 Quality management and quality system elements — Part 4: Guidelines for quality Improvement

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6
Oct/09

ISO 14001 and The Environment

by everise under iso 14001

The ISO 14000 family of International Standards on environmental management is a relative newcomer to ISO’s portfolio – but enviroment-related standardization is far from being a new departure for ISO.

In fact, ISO has two-pronged approach to meeting the needs of business, industry, governments, non-governmental organizations and consumers in the field of the environment.

On the one hand, it offers a wideranging portfolio of standardized sampling, testing and analytical methods to deal with specific environmental challenges. It has developed more than 350 International Standards (out of a total more
than 12000) for the monitoring of such aspects as the quality of air, water and soil. These standards are means of providing business and government with scientifically valid data on the environmental effects of economic activity.

They also serve in a number of countries as the technical basis for environmental regulations.

ISO is leading a strategic approach by developing environmental management system standards that can be implemented in any type of organization in either public or private sectors (companies, administration, public utilities). To spearhead this strategic approach, ISO establish a new technical commitee, ISO /TC 207, Environmental management, in

1993. This followed ISO’s successful pioneering experience in management system standardization with the ISO 9000 series for quality management.

ISO’s direct involvement in environmental management stemmed from an intensive consultation process, carried out within the framework of a Strategic Advisory Group on Environment (SAGE),set up in 1991, in which 20 countrie, 11 international organizations and more than 100 environmental experts participated in defining the basic requirements of a new approach to environment-related standards.

This pioneering work was consolidated with ISO’s commitment to support the objective of “sustainable development” dicussed at the United Nations Conference on Environment and Development in Rio de Janeiro in 1992.

Today, delegations of business and government experts from 55 countries have participate actively within TC 207,

and another 16 countries have observer status. These delegations are chosen by the national standars institute concerned and they are required to bring to TC 207 a national consensus on issue being addressed by the commitee.

This national consensus is derived from a process of consultation with interested parties.

From its beginning, it was recognized that ISO/TC 207 should have close cooperation with ISO/TC 176, Quality management and quality assurance, in the areas of management systems, auditing and related terminology. Active efforts are under way to ensure compatibility of ISO environmental management and quality management standards, for the benefit of all organizations wishing to implement them.

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3
Oct/09

Understand Quality Management

by everise under iso 9001 standard

Quality Management may be defined as the process through which organizations apply statistical process control mechanisms in order to improve the quality and standards of goods and services that are manufactured. Closely related to Quality Management is tqm, also known as total quality management. This is basically a management strategy that is applied in businesses in order to create awareness of high quality in most organizational processes. Quality Management features three main components including quality assurance, quality improvement and quality control. Quality management is focused not only on the quality of products and services but also on continuous improvement of quality standards.

Most methods that are now being used for Quality Management, quality system and quality manufacturing system take into consideration the need for high quality as an essential attribute in services and products that are manufactured by companies and organizations. Quality Management usually involves the successful improvement of quality of services and products. This is usually done through quality training processes where one can also acquire lessons on quality process and process management. One tool that is used for ensuring auditing quality in Quality Management is the MasterControlQAAD(TM) software. Besides using tools to carry out Quality Management successfully, one can also consider applying project management. This will help ensure continuous quality improvement.

The other way through which organizations can improve quality of process and service output is by using six sigma. This is basically a business management strategy that helps identify and remove defects and variations in the manufacturing process. It also helps guarantee Quality Management. It works by using a set of high quality business management and overall management methods to ensure quality and guarantee Quality Management. Most products and services to which Quality Management is applied are certified with iso certificates. Some of the iso certificates that guarantee that a product or service has undertaken Quality Management, change management and process improvement is iso 9001.

iso 9001 and iso 14001:2004 set down specific guidelines for environmental management systems and Quality Management. Other guidelines can be found in other generic process management philosophies such as the lean management that follows iso 9000 quality improvement standards aimed at guaranteeing total quality to its quality systems. The other mode through which organizations guarantee Quality Management is by use of a quality plan that meets iso 14000 and iso 14001 iso certification requirements. The other iso certification that guarantees product quality in Quality Management include iso 9001 2000.

In order to meet supplier quality in Quality Management systems, there are several iso training sessions that are offered. These meet iso standards. An organization that is in need of Quality Management for its products and services may also consider using a quality manual for its day to day Quality Management plans. Such a manual will usually have guidelines for iso quality. However, when applying the guidelines in the manual, regard must be had to quality audit measures aimed at guaranteeing Quality Management for the organization. Quality Management also involves knowledge of as9100 and iso 13485 that are commonly applicable in supplier management.

Quality Management programs that are iso certified help offer quality policy to existing iso 9001 certifications and quality management system that meet iso 9000 and ts16949 requirements. Quality companies that are aimed at ensuring Quality Management for the products and services that they manufacture also use quality management software that guarantees managing quality. In order to enhance Quality Management, the software guarantees quality procedures through its high rate of functionality. Besides such software, an organization can adopt quality assurance training and also offer quality consulting to its members in order to guarantee Quality Management to its products and services.

There are also several quality project management plans, which meet iso standards such as iso 9002 that are available today. Such plans are usually developed with a view to developing flexible, affordable and scalable management solutions to companies that seek to uphold Quality Management for their products and services. Such plans feature quality management systems that offer quality control management and quality assurance management through quality a management plan. Other quality objectives that can be obtained through iso 9001 training thus meeting iso 9000 certification use project management skills to improve Quality Management for the manufactured products and services.

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8
Aug/09

Quality Management

by everise under ISO Quality Management System
There are two schools of thought on quality management. One views quality

management as the management of success and the other the elimination of

failure. They are both valid. Each approaches the subject from a different

angle:

 

The ‘success’ school is characterized by five questions (Hoyle, David and

Thompson, John, 2001)3 :

1 What are you trying to do?

2 How do you make it happen?

3 How do you know it’s right?

4 How do you know it’s the best way of doing it?

5 How do you know it’s the right thing to do?

 

The ‘failure elimination’ school is characterized by five different questions

1 How do you know what is needed?

2 What could affect your ability to do it right?

3 What checks are made to verify achievement?

4 How do you ensure the integrity of these checks?

5 What action is taken to prevent a recurrence of failure?

 

In an ideal world, if we could design products, services and processes that

could not fail we would have achieved the ultimate goal. Success means not

only that products, services and processes fulfil their function but also that the

function is what customers’ desire. Failure means not only that products,

services and processes would fail to fulfil their function but also that their

function was not what customers desired. A gold-plated mousetrap that does

not fail is not a success if no one needs a gold-plated mousetrap!

The introductory clause of ISO 9001:1994 contained a statement that the aim

of the requirements is to achieve customer satisfaction by prevention of

nonconformities. (This was indicative of the failure school of thought.) The

introductory clause of ISO 9001:2000 contains a statement that the aim is to

enhance customer satisfaction through the effective application of the quality

management system and the assurance of conformity to customer and

applicable regulatory requirements. (This is indicative of the success school of

thought.)

 

In reality you cannot be successful unless you know of the risks you are

taking and plan to eliminate, reduce or control them. A unification of these

approaches is what is therefore needed for organizations to achieve, sustain

and improve quality. You therefore need to approach the achievement of

quality from two different angles and answer two questions. What do we need

to do to succeed and what do we need to do to prevent failure?
 

Quality does not appear by chance, or if it does it may not be repeated. One

has to design quality into the products and services. It has often been said that

one cannot inspect quality into a product. A product remains the same after

inspection as it did before, so no amount of inspection will change the quality

of the product. However, what inspection does is measure quality in a way that

allows us to make decisions on whether or not to release a piece of work. Work

that passes inspection should be quality work but inspection unfortunately is

not 100% reliable. Most inspection relies on human judgement and this can be

affected by many factors, some of which are outside our control (such as the

private life, health or mood of the inspector). We may also fail to predict the

effect that our decisions have on others. Sometimes we go to great lengths in

preparing organization changes and find to our surprise that we neglected

something or underestimated the effect of something. We therefore need other

means to deliver quality products – we have to adopt practices that enable us

to achieve our objectives while preventing failures from occurring.
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24
Jul/09

Quality Management: understanding Quality Management

by everise under iso 9001 standard, ISO Quality Management System

Quality Management may be defined as the process through which organizations apply statistical process control mechanisms in order to improve the quality and standards of goods and services that are manufactured. Closely related to Quality Management is tqm, also known as total quality management. This is basically a management strategy that is applied in businesses in order to create awareness of high quality in most organizational processes. Quality Management features three main components including quality assurance, quality improvement and quality control. Quality management is focused not only on the quality of products and services but also on continuous improvement of quality standards.

Most methods that are now being used for Quality Management, quality system and quality manufacturing system take into consideration the need for high quality as an essential attribute in services and products that are manufactured by companies and organizations. Quality Management usually involves the successful improvement of quality of services and products. This is usually done through quality training processes where one can also acquire lessons on quality process and process management. One tool that is used for ensuring auditing quality in Quality Management is the MasterControlQAAD(TM) software. Besides using tools to carry out Quality Management successfully, one can also consider applying project management. This will help ensure continuous quality improvement.

The other way through which organizations can improve quality of process and service output is by using six sigma. This is basically a business management strategy that helps identify and remove defects and variations in the manufacturing process. It also helps guarantee Quality Management. It works by using a set of high quality business management and overall management methods to ensure quality and guarantee Quality Management. Most products and services to which Quality Management is applied are certified with iso certificates. Some of the iso certificates that guarantee that a product or service has undertaken Quality Management, change management and process improvement is iso 9001.

iso 9001 and iso 14001:2004 set down specific guidelines for environmental management systems and Quality Management. Other guidelines can be found in other generic process management philosophies such as the lean management that follows iso 9000 quality improvement standards aimed at guaranteeing total quality to its quality systems. The other mode through which organizations guarantee Quality Management is by use of a quality plan that meets iso 14000 and iso 14001 iso certification requirements. The other iso certification that guarantees product quality in Quality Management include iso 9001 2000.

In order to meet supplier quality in Quality Management systems, there are several iso training sessions that are offered. These meet iso standards. An organization that is in need of Quality Management for its products and services may also consider using a quality manual for its day to day Quality Management plans. Such a manual will usually have guidelines for iso quality. However, when applying the guidelines in the manual, regard must be had to quality audit measures aimed at guaranteeing Quality Management for the organization. Quality Management also involves knowledge of as9100 and iso 13485 that are commonly applicable in supplier management.

Quality Management programs that are iso certified help offer quality policy to existing iso 9001 certifications and quality management system that meet iso 9000 and ts16949 requirements. Quality companies that are aimed at ensuring Quality Management for the products and services that they manufacture also use quality management software that guarantees managing quality. In order to enhance Quality Management, the software guarantees quality procedures through its high rate of functionality. Besides such software, an organization can adopt quality assurance training and also offer quality consulting to its members in order to guarantee Quality Management to its products and services.

There are also several quality project management plans, which meet iso standards such as iso 9002 that are available today. Such plans are usually developed with a view to developing flexible, affordable and scalable management solutions to companies that seek to uphold Quality Management for their products and services. Such plans feature quality management systems that offer quality control management and quality assurance management through quality a management plan. Other quality objectives that can be obtained through iso 9001 training thus meeting iso 9000 certification use project management skills to improve Quality Management for the manufactured products and services.

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